By booking a journey with HD Chauffeurs Ltd (via phone or email), you confirm that you are over 18 and legally able to enter into binding agreements. These terms govern all services provided by HD Chauffeurs Ltd.
1. Booking & Confirmation
Bookings can be made via phone or email and must include full contact details (name, email, and phone number). A booking is only confirmed once you receive a confirmation message from HD Chauffeurs Ltd by email or text.
2. Service Hours
Our booking team is available daily from 9:00 to 18:00. For best availability, please book in advance.
3. Punctuality & Journey Times
We strive to be punctual, but we are not liable for delays due to unforeseen circumstances such as traffic, road closures, or adverse weather. While we provide journey time estimates in good faith, we do not guarantee arrival at a specific time. Customers are responsible for allowing adequate travel time.
4. Waiting Time
Airports & Seaports: 60 minutes complimentary waiting time. All Other Pickups: 15 minutes complimentary.
Beyond this, waiting is charged at £60/hour in 15-minute increments. We reserve the right to charge the card on file for any additional waiting time.
5. Payments
All bookings must be paid in advance unless you hold a corporate account.
Additional charges (e.g., waiting, parking, damage) will be charged to the original payment method.
6. Changes & Cancellations
Changes must be requested at least 24 hours in advance. We’ll try to accommodate late changes but cannot guarantee them. Cancellations:
- Less than 24 hours: 50%
- Less than 12 hours or no-show: 100%
- If we are unable to fulfil a confirmed booking, a full refund will be
7. Chauffeurs & Driving
Chauffeurs will drive safely and within legal speed limits, using the most suitable route unless directed otherwise. They reserve the right to adjust the route based on real-time traffic and safety conditions.
8. Vehicle Substitutions & Subcontracting
We reserve the right to substitute your vehicle or chauffeur if needed. We may also subcontract your journey to another licensed private hire operator when necessary. All vehicles, including subcontracted ones, are fully licensed and insured.
9. Luggage & Property
Passengers are responsible for ensuring their belongings are safely loaded and unloaded. While all vehicles are insured for passenger and third-party claims, we are not liable for personal belongings left behind, lost, or damaged during the journey.
10. Lost Property
Items found in our vehicles will be logged and stored at our correspondence address (10 Western Rd, Romford, RM1 3JT). We will make every effort to return lost items, though postage or courier costs must be covered by the customer.
11. Child Seats & Pets
One child seat can be provided free of charge if requested in advance.
Passengers using their own child seats are responsible for correct installation and removal.
Pets are only allowed with prior agreement and must be in secure carriers. Guide and assistance dogs are always welcome.
12. Passenger Conduct & Responsibilities
Passengers are responsible for any damage to the vehicle’s interior or exterior. Charges may include cleaning, repair, and loss of business due to vehicle downtime.
Smoking and vaping are strictly prohibited.
Food consumption, littering, and spilling liquids are discouraged.
Drivers may refuse service to passengers who are intoxicated, under the influence of drugs, or act in a threatening or unsafe manner. No refunds will be issued in such cases.
13. Force Majeure
We are not liable for delays or service failure caused by events beyond our control, including extreme weather, strikes, accidents, road closures, or other unavoidable incidents. Services may be delayed or suspended during such events.
14. Privacy & Communication
By providing your contact details, you consent to receive communication related to your booking. We respect your privacy and will never share your details with third parties. See our Privacy Policy for more information.
15. Complaints
If you have a complaint, please contact us within 14 days of your journey. We will acknowledge your complaint within 14 days and aim to resolve it within 28 days.
16. Fraud & Security
All card payments must be authorised by the cardholder. We reserve the right to cancel bookings and report suspected fraudulent activity without notice.
KIND WORDS
I’ve used many chauffeur services across the country, but Brad is in a league of his own. From the moment he greeted me, it was clear he takes pride in what he does. Impeccably dressed, calm under pressure, and completely tuned into my needs – he even adjusted the temperature and music without me asking. What really stood out was his local knowledge; he rerouted us around traffic so I could make an important client meeting with minutes to spare. He didn’t just drive – he delivered peace of mind. If you get the chance to ride with Brad, take it.
Lauren M., Senior Consultant
I work with public figures who require absolute discretion and reliability. We’ve tried several services over the years, but this company stands out. Their chauffeurs are clearly trained to handle VIP clients – no small talk unless invited, phone use limited, smooth driving, and completely secure routes. One of my clients even asked if the driver had a background in close protection. For us, this is not just a luxury, it’s a necessity, and they deliver every time.
Jordan K., Celebrity Manager
I travel weekly for work and rely on this company exclusively for airport transfers. They’re always on time, even at 4 AM, and I never have to stress about a ride.
James L., Investment Consultant
Arriving at the gala in a luxury car with a professional chauffeur turned heads. They made me feel like a star.
Layla H., Fashion Influencer
The chauffeur was incredibly kind and patient with my father. This service has brought us peace of mind and comfort.
Natalie K
We’ve worked with many transport providers, but this team stands out. Reliable, discreet, and perfectly timed for our on-set needs.
Javier D, Production Coordinator
Our family trusts this company daily for our daughter’s school commute. We feel completely at ease knowing she’s in safe, professional hands.
Eliza & Mark S
When I need comfort, security, and punctuality, I don’t think twice. This service has become an integral part of my routine.
Jonathan A
I booked a chauffeur for my mum’s appointments while I was away. She felt comfortable, safe, and pampered. Worth every penny.
Alex D
As a hotel concierge, I only recommend services I trust – and this is at the top of my list. Guests always return with glowing feedback.
Isabelle V., Concierge
We booked a chauffeur for our anniversary dinner and felt like royalty from start to finish. The car was spotless, and the driver was a true gentleman.
Daniel & Maya R
Surprised my partner with a chauffeur-driven ride for her birthday. She couldn’t stop smiling – it was the perfect touch.
